What happens if my bond clean fails inspection?
Tell our office within seven days. On a package booking, we come back and put it right at no charge.
Look at what was booked first
The package covers the rooms and items on the inclusions list. Some things are not on it: the inside of the oven and the inside of the fridge are named extras, and carpet steam cleaning is always booked separately.
So before you ring, have two things in front of you: the agent's report and your booking. On a package booking, if the report names something on the inclusions list, our guarantee covers it. If it names something that was never booked, ring our office all the same and ask what we can do.
After a failed inspection
- 1
Ring our office with the agent's report
Inside the seven days, and say which items the agent named.
- 2
We come back and put it right
On a package booking, at no charge.
- 3
The key goes back to the agent
We collect the key and hand it back, so you do not have to be there.
If you booked by the hour
On an hourly booking, our cleaner works through your list in the order you gave it. If the agent failed something the hours never reached, ring our office with the report and ask what we can do before you book more time.